Tencent Video Outage on May 4, 2026
Incident report for the Tencent Video (tencent.com) outage on May 4, 2026. This page is the canonical incident summary and outage details record — outage timeline, outage duration, peak reports, and what caused this incident (where known) plus how detected the event. For deeper post mortem analysis once available, the operator's own status page is usually the source of record.
Tencent Video (tencent.com) experienced a 5h service disruption on May 4, 2026, starting at May 4, 2026 at 12:00 PM UTC and resolving at May 4, 2026 at 05:00 PM UTC. During the incident window, 6 of 7 automated HTTPS probes failed, confirming the outage. Among checks that did succeed, average response time was 2922ms — significantly elevated, suggesting partial degradation even during nominal uptime periods. The extended duration historically correlates with cloud-provider or DNS-level incidents rather than application-layer issues.
Incident details
Our checking infrastructure ran 7 automated HTTPS probes during this window (May 4, 2026 at 11:00 AM UTC through May 4, 2026 at 06:00 PM UTC). Of those, 6 failed (HTTP error, timeout, or DNS failure), confirming the outage. We use a dual-signal monitoring pipeline that combines automated HTTPS probes with crowd-sourced user reports to detect and verify outages.
Other recent streaming outages
For other recent incidents in the same service category, see the streaming category page, which lists every streaming site we monitor and their current status. For a month-by-month breakdown of all recorded outages including this one, see the May 2026 outage report or the full monthly reports archive.